Return & Exchange Policy
We want you to love your jewelry and other goods from Magpie Metals!
Returns with a refund are allowed 60 days from purchase date when the products are in good condition. Returns after this period may be exchanged for store credit.
Exchanges in-store are allowed within a year of purchase.
We are happy to do repairs! Again, we want you to love and wear your jewelry!
If a piece from Magpie Metals breaks within 60 days of purchase, we will happily repair it.
If a piece breaks beyond this period, there may be a charge for time and materials. However, we will be sure to consult you with an estimate before we do anything that will incur any charges. See our page on jewelry care to prolong the life of your pieces!
We are often happy to repair jewelry not from Magpie Metals. It remains up to us whether or not we are willing or able to perform the repair. Additionally, depending on the time and materials required, there may be a cost for the repair. We will also consult you before we perform repairs that may go beyond the initial estimate.
We are very happy to do simple customizations, such as, shortening or lengthening a necklace, enlarging rings where applicable, changing the metal on a piece. Depending on the labor and availability of materials or tools, we can often complete the custom while you wait.
We are also happy to work with you to create a piece! We recommend that you like the general style and aesthetic of our other pieces as a reasonable starting point.
Feel free to stop by or make an appointment to discuss your ideas!